Help Desk

• Access to a 365 Help Desk System which can be used both during and outside election season.

• Able to create tickets from a user-friendly portal or from a back office system.

• Configuration capabilities are available for users to personalize ticket categories, fields, default values, statuses, and more.

• The system can automatically assign tickets to users or groups of users based on the ticket type created.

• Able to create, track, and report on service levels based on ticket category and priority.

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